Shipping policy

At HERO, we know you're eager to get out and run. That's why we work hard to process and ship every order as quickly as possible.

Order Processing

• Orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has shipped, you'll receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times after dispatch:

Country	Estimated Delivery
United States	6–9 Business Days
United Kingdom	6–9 Business Days
Australia	7–10 Business Days

Please note that shipping times are estimates and may vary due to customs processing, local courier delays, peak seasons or other factors outside our control.

Shipping Costs

We offer Free Shipping on all orders.

Any applicable shipping promotions will be displayed automatically at checkout.

Order Tracking

Every HERO order includes full tracking.

As soon as your order ships, you'll receive an email with a tracking link so you can follow your package every step of the way.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

• Customs clearance

• Carrier delays

• Severe weather

• Incorrect shipping information

• Peak holiday periods

We appreciate your patience and will always do our best to help if your shipment is delayed.

Lost Packages

If you believe your order has been lost in transit, please contact our support team and we'll investigate the issue with the shipping carrier.

If your tracking shows your order has been delivered but you haven't received it, we recommend first checking with household members, neighbours or your local carrier before contacting us.

Contact Us

If you have any questions regarding your order or shipping, we're here to help.

Email: support@hero-running.com